Sales Operations Officer – Mtwara Plant | Dangote Industries Limited, Tanzania
Location: Mtwara Plant, TanzaniaDate Posted: March 31, 2026
Company Overview:
Dangote Industries Limited is a leading industrial conglomerate in Africa. The Sales Operations Officer role supports seamless sales processes, ensuring accurate order management, customer satisfaction, and operational efficiency.
Key Duties & Responsibilities
- Confirm customer payments and daily order bookings
- Create and manage ATCs (Authorization to Collect) and track their movement
- Create ITAs (Internal Transfer Advice) and issue ATCs to transport, customers, or representatives
- Ensure compliance with company order creation procedures
- Coordinate with sales officer/coordinator team for order creation
- Coordinate with transport and logistics for smooth dispatch of orders
- Compile customer service and sales reports
- Maintain strict confidentiality of customer account statements
- Confirm customer account balances and manage queries
- Develop and implement strategies to improve customer experience
- Collate periodic sales reports for submission to DCLT Management
- Raise timely alarms regarding observations, events, or compliance breaches affecting sales operations
- Identify and recommend improvements to sales operations to Head of Sales & Marketing
Professional Qualifications & Experience
- Bachelor’s degree in Commerce, Business Administration, or related business studies
- Minimum 2 years of experience in a sales operations role
- Strong customer service management skills
- Excellent verbal and written communication skills (English and Swahili)
- Leadership and teamwork abilities
- Strong problem-solving skills
- Report compilation and analytical skills
This role is ideal for professionals with experience in sales operations who are organized, customer-focused, and able to coordinate across teams to ensure smooth sales processes.
Apply here
