Job Opportunity: Mortgage Relationship Manager – Consumer Banking
Employer: Equity Bank Tanzania LimitedDepartment: Commercial Function – Consumer Banking
Level: B
Reports To: Senior Manager, Consumer Banking
Application Deadline: Friday, 30 March 2026
Email for Applications: [email protected]
Role Purpose
The Mortgage Relationship Manager is responsible for managing and growing the consumer banking mortgage portfolio. This includes supervising Relationship Managers and Officers, driving sales, and ensuring high-quality client service. The role focuses on fostering strong client relationships, supporting strategic branch network goals, and ensuring compliance with banking standards.Key Responsibilities
1. Sales & Relationship Management- Drive mortgage sales for home purchase, construction, refinancing, and equity release.
- Identify and acquire New-To-Bank (NTB) clients.
- Maintain a robust pipeline of potential clients and actively manage portfolios.
- Assess client needs and provide tailored investment solutions.
- Provide regular market updates to clients and adapt portfolios accordingly.
- Promote cross-selling of third-party investment products, mutual funds, bonds, PMS, and structured products.
- Ensure high-quality service through timely query, complaint, and correspondence management.
- Maintain adherence to KYC standards, Anti-Money Laundering (AML) regulations, and internal controls.
- Keep abreast of policies, procedures, technological advancements, and customer needs.
- Lead, motivate, and develop Relationship Managers and Officers.
- Support team competence development and ensure effective teamwork.
- Achieve portfolio growth, deposit targets, and lending sales objectives.
- Monitor portfolio quality (PAR/NPL ratios) and income growth targets (interest and non-interest income).
Qualifications & Experience
Education:- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- 3–5 years in banking, with focus on mortgages or retail lending.
- Proven experience in credit analysis, mortgage structuring, and portfolio management.
- Strong sales, cross-selling, and upselling skills.
- Ability to analyze financial statements and client cash flows.
- Excellent verbal and written communication skills.
- Knowledge of mortgage pricing and structuring.
- Strong client relationship management and interpersonal skills.
How to Apply
Interested candidates should submit:- A cover letter
- Detailed CV
- Copies of relevant certificates and testimonials
Send applications to: [email protected]
Only shortlisted candidates will be contacted.
Equity Bank Tanzania is an equal opportunity employer and values diversity in the workplace. All personal data will be handled confidentially and in accordance with the Data Protection and Privacy Act (Cap 97).
