Universal Advisor Lead Job – FNB Pretoria (2026)
Apply for the Universal Advisor Lead job at FNB in Pretoria. Explore responsibilities, requirements, and apply before 3 April 2026.If you're looking for a banking operations and administration job in South Africa, this Universal Advisor Lead role at First National Bank offers a great opportunity to grow within branch operations, risk management, and customer service. Based in Pretoria, the role combines administration, compliance, and digital banking support.
Job Overview
- Position: Universal Advisor Lead
- Company: First National Bank (FNB)
- Location: Pretoria, South Africa
- Job Type: Full-Time
- Job ID: R48263
- Application Deadline: 3 April 2026
About the Role
The Universal Advisor Lead is responsible for supporting branch administration and managing operational risk to ensure smooth daily operations. The role also focuses on customer migration to digital banking platforms, helping improve efficiency and service delivery.Key Responsibilities
Branch Administration and Operations
- Complete daily administrative tasks to reduce operational risk
- Support cash management processes, including teller and ATM operations
- Ensure accurate and compliant handling of branch activities
Customer Service and Digital Banking
- Provide excellent customer service and respond to client needs
- Educate and guide customers on electronic banking platforms
- Support the transition from traditional to digital banking channels
Risk and Compliance
- Adhere to governance, policies, and compliance standards
- Maintain high levels of accuracy and quality in all tasks
- Support risk management processes within the branch
Stakeholder Engagement
- Build and maintain strong relationships with internal teams and customers
- Collaborate with colleagues to improve service delivery
- Share knowledge and contribute to team development
Performance and Development
- Work towards agreed performance targets and service standards
- Take responsibility for personal growth and continuous improvement
- Maintain professionalism and integrity in all activities
Qualifications and Experience
- Minimum: Grade 12 / NQF Level 4
- Preferred: NQF Level 5 in Banking, Business Administration, Customer Service, or related field
- Experience: 1–3 years in branch administration, operations, or compliance
Key Skills and Competencies
- Strong understanding of branch operations and risk processes
- Excellent organizational and administrative skills
- Customer-focused mindset
- Strong communication and relationship-building skills
- Attention to detail and compliance awareness
- Ability to promote digital banking solutions
- Problem-solving and adaptability
What You’ll Gain
Working with First National Bank offers:- Experience in banking operations and risk management
- Opportunities for career growth and development
- Exposure to digital banking transformation
- A collaborative and supportive work environment.
Universal Advisor Lead
Job Description To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy Hello Future Universal Advisor Lead Welcome to FNB, the home of the...
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Application Deadline
Submit your application before 3 April 2026 to be considered.Final Thoughts
This Universal Advisor Lead job in Pretoria is ideal for candidates interested in banking operations, administration, and digital transformation. It provides a solid opportunity to build a career within First National Bank while contributing to efficient branch performance and customer satisfaction.
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