Assistant Customer Experience Officer at Victoria Finance Plc 03-04-2026

Are you passionate about providing excellent customer service and creating positive client experiences? Victoria Finance Plc (VFP) is inviting applications for the position of Assistant Customer Experience Officer. This role is perfect for professionals who are enthusiastic about supporting clients and ensuring a seamless and satisfying customer journey.

Working with Victoria Finance Plc allows you to be part of an organization committed to financial inclusion in Tanzania. First, the company serves low- and middle-income earners, women, and youth, providing accessible financial services. Moreover, its digital agriculture platform, Kilimo Pesa, supports smallholder farmers across multiple regions. Additionally, the role contributes directly to maintaining the company’s reputation for client-centric services and operational excellence.

Established in 2009 and operational since 2010, Victoria Finance Plc is a regulated microfinance institution with branches in Dar es Salaam, Morogoro, Iringa, Mbeya, and Dodoma, serving clients in more than thirteen regions. Its subsidiary, Victoria Insurance Brokers Limited, complements the company’s services by offering insurance solutions.

This opportunity is ideal for professionals with a background in customer service, business administration, or marketing. Candidates should be empathetic, organized, and skilled in communication. To qualify, applicants must meet the following requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Minimum of 2 years’ experience in customer service or a similar role (experience in microfinance or financial services is an advantage)
• Proficiency in Microsoft Office Suite and basic CRM tools
• High level of empathy, patience, and a customer-centric mindset

In this role, the Assistant Customer Experience Officer will ensure clients receive professional and timely support. Key responsibilities include:

• Serving as the first point of contact for customers via phone, email, or in-person interactions
• Ensuring customer interactions align with the institution’s standards
• Supporting implementation and maintenance of service quality benchmarks
• Providing accurate information on Victoria Finance’s products and services
• Maintaining a visitor logbook, issuing visitor badges, and assisting in scheduling meetings and appointments

To apply, interested candidates should follow these steps:

• Prepare an updated CV highlighting your qualifications and relevant experience
• Write a clear application letter explaining your suitability for the role
• Address your application to the Managing Director, Victoria Finance Plc
• Submit your application via email to [email protected] or by post to:
  P.O. Box 12102, Mwanga Tower Building, New Bagamoyo Road, Kijitonyama, Dar es Salaam
• Ensure submission before the deadline: 15th April 2026

This is a fantastic opportunity to contribute to a positive customer experience in a growing microfinance institution. Therefore, if you are dedicated to serving clients and enhancing their financial journey, consider applying to join a team committed to making a difference across Tanzania.

 

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